1. Acceptance of Terms
These Terms of Use (“Terms”) govern your access to and use of the website located at https://sunlight.productions and any related content, features, accounts, products, digital downloads, and services offered by Sunlight Productions Holdings LLC (collectively, the “Site”).
By accessing or using the Site, creating an account, placing an order, submitting materials, or otherwise engaging with the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site.
If you are using the Site on behalf of a company or organization, you represent and warrant that you have authority to bind that entity to these Terms.
2. Eligibility and Intended Use
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account or make purchases on the Site. By using the Site, you represent that you meet these requirements.
The Site is intended for lawful use within the United States and other jurisdictions where access is permitted. You are responsible for compliance with local laws where you access the Site.
3. Scope of Site, Products, and Services
Sunlight Productions Holdings LLC operates multiple lines of business that may be presented on the Site, including:
- Film, media, and creative production services and related consulting
- Digital products (including downloads, media files, and other digital content where offered)
- Physical products, including musical instruments, musical instrument spare parts, and accessories (where offered)
- Musical instrument repair, maintenance, customization, and technical servicing (where offered)
- Account-based services, inquiry forms, and communications
We may update, modify, discontinue, or restrict Site features, products, or services at any time in our sole discretion.
4. Account Registration and Security
Certain features may require a user account. You agree to provide accurate information and to keep your account details current. You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.
You agree to notify us immediately of any unauthorized use of your account or suspected security breach. We are not responsible for losses caused by unauthorized access resulting from your failure to protect your credentials.
We may suspend or terminate accounts that we reasonably believe are compromised, used unlawfully, or violate these Terms.
5. Orders, Payments, and Taxes
If the Site offers purchases, you agree to provide current, complete, and accurate payment and order information. Prices are listed in U.S. Dollars (USD) unless stated otherwise.
Payments may be processed through third-party payment processors. We do not store full payment card numbers on our servers. Your use of a payment processor is also subject to that processor’s terms and privacy policies.
You are responsible for applicable taxes, duties, or fees imposed by your jurisdiction unless we explicitly state otherwise at checkout. We reserve the right to correct pricing errors and to cancel orders affected by errors or suspected fraud.
6. Shipping, Delivery, and Risk of Loss
Shipping timelines are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or events outside our reasonable control.
Unless otherwise required by law, risk of loss and title for physical products pass to you upon delivery to the carrier. You are responsible for providing an accurate shipping address and ensuring the ability to receive deliveries.
International shipping: International shipping may be available upon request. You agree to contact us before ordering (or before shipment) to confirm shipping costs and available delivery options. You are responsible for any duties, taxes, import fees, and compliance requirements unless stated otherwise in writing.
If a package is marked delivered by the carrier but cannot be located, you agree to work with the carrier’s claims process. We may assist with documentation where available.
7. Digital Products and Access
If we provide digital products, access may be delivered through download links, account access, or other means described at purchase. Digital products may be subject to access limits, license restrictions, and anti-piracy controls.
You are responsible for ensuring your device and software meet any stated requirements. We do not guarantee compatibility with all devices, formats, or third-party software.
Except where required by law, digital products are non-refundable once access is granted or the product is delivered.
8. Returns, Refunds, and Cancellations
Returns and refunds are governed by our Refund & Returns Policy, which is incorporated into these Terms by reference. In the event of a conflict between these Terms and the Refund & Returns Policy, the Refund & Returns Policy controls for refund and return procedures.
For services and production work, deposits and payments may be non-refundable and may be subject to cancellation fees or billing for work performed, as stated in the applicable written agreement or scope of work.
Custom / special-order items: Certain items may be custom-made, personalized, made-to-order, or special-order, and may be non-returnable except where required by applicable law or where the item is defective or incorrect due to our error. See the Refund & Returns Policy for details.
9. Intellectual Property and License
The Site and all content, including text, graphics, photographs, audio, video, films, scripts, designs, trademarks, logos, and downloadable files (collectively, “Content”), are owned by Sunlight Productions Holdings LLC or licensed to us and are protected by U.S. and international intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal or internal business purposes, solely as intended through the Site.
You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download (except where expressly permitted), store, transmit, or exploit Content without our prior written consent. All rights not expressly granted are reserved.
10. User Content, Submissions, and Creative Materials
The Site may allow you to submit messages, inquiries, comments, files, scripts, designs, music, production materials, or other content (“Submissions”). You retain ownership of your Submissions except as described below.
By providing Submissions through the Site, you grant us a limited license to use, reproduce, display, and process the Submissions solely for purposes of: (a) responding to your inquiry, (b) evaluating potential services or projects, (c) fulfilling an order, (d) providing customer support, and (e) operating and securing the Site.
You represent and warrant that you have the rights necessary to provide the Submissions and that your Submissions do not infringe any third-party rights or violate any law.
Unsolicited creative submissions: Unless we have a written agreement with you (e.g., a submission release or services contract), do not send unsolicited scripts, treatments, pitches, or creative materials. We do not accept unsolicited creative submissions, and any such materials may be deleted without review.
11. Prohibited Conduct
You agree not to:
- Use the Site for any unlawful purpose or in violation of any applicable law
- Attempt to gain unauthorized access to accounts, systems, networks, or data
- Interfere with Site operation, security, or performance (including introducing malware)
- Scrape, crawl, or harvest data without our prior written consent
- Impersonate any person or misrepresent affiliation or authority
- Upload or transmit content that is defamatory, infringing, deceptive, or otherwise unlawful
- Reverse engineer, decompile, or attempt to extract source code or proprietary methods
- Use the Site to violate third-party intellectual property, privacy, or publicity rights
- Resell or commercially exploit the Site or Content except where expressly permitted
We may investigate suspected violations and may suspend or terminate access without notice where appropriate.
12. Third-Party Links and Services
The Site may include links to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices. Your interactions with third parties are solely between you and the third party.
13. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
Product descriptions, specifications, fitment guidance, and compatibility information (including for musical instrument spare parts and accessories) are provided for convenience and may not be complete. You are responsible for confirming fit and compatibility before purchase and installation.
Repair outcomes can be affected by pre-existing conditions, prior modifications, misuse, environmental factors, or third-party work. Except as expressly stated in writing, we do not guarantee a particular result.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA LAW, IN NO EVENT SHALL SUNLIGHT PRODUCTIONS HOLDINGS LLC OR ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, PRODUCTS, OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ALL CASES, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE, PRODUCTS, OR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY; IN SUCH CASES, LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
15. Indemnification
You agree to defend, indemnify, and hold harmless Sunlight Productions Holdings LLC and its members, managers, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Site, (b) your violation of these Terms, (c) your Submissions, or (d) your violation of any third-party rights.
16. Dispute Resolution; Arbitration; Class Action Waiver
Informal Resolution First. Before filing a claim, you agree to contact us at legal@sunlight.productions and provide a brief written description of the dispute and your requested relief. The parties will attempt in good faith to resolve the dispute informally within thirty (30) days.
Binding Arbitration. If a dispute is not resolved informally, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, products, or services shall be resolved by binding arbitration in Los Angeles County, California, administered by the American Arbitration Association (“AAA”) under its applicable rules, unless the parties agree otherwise.
Small Claims Court. Either party may bring an individual action in small claims court if the claim qualifies.
Class Action Waiver. You and the Company agree that claims will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class proceeding.
Injunctive Relief. Nothing in this section prevents either party from seeking temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.
Jury Trial Waiver. To the extent permitted by law, you and the Company waive any right to a trial by jury.
17. California Notice; DMCA Copyright Policy
California Users. Under California Civil Code §1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
DMCA Notice. If you believe content on the Site infringes your copyright, send a notice to our designated agent at: copyright@sunlight.productions. Your notice must include: (a) identification of the copyrighted work, (b) identification of the allegedly infringing material and its location, (c) your contact information, (d) a statement of good-faith belief that use is unauthorized, (e) a statement under penalty of perjury that your notice is accurate and you are authorized to act, and (f) a physical or electronic signature.
We may remove content and terminate repeat infringers where appropriate.
18. Termination
We may suspend or terminate your access to the Site or your account at any time, with or without notice, if we reasonably believe you have violated these Terms or used the Site unlawfully. Upon termination, all licenses granted to you under these Terms will cease immediately.
19. Changes to These Terms
We may update these Terms from time to time. Updates are effective when posted on this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.